Find quick answers to common questions or send a message directly to our support team.
Frequently Asked Questions
Your spreadsheet must contain two mandatory columns: an Order Identifier (either Shopify Order ID or Order Name like #1001) and a Tracking Number. Optional columns include Tracking Company (carrier) and Tracking URL. You can download our sample template directly from the Import page.
We support all major carriers recognized by Shopify, including USPS, FedEx, UPS, DHL, Canada Post, Royal Mail, Australia Post, Colissimo, Chronopost, Mondial Relay, and hundreds more. If no carrier is provided, Shopify will automatically attempt to detect it from the tracking number format.
Yes, by default! During the upload step, you have an option checkbox to trigger Shopify's standard shipping confirmation email to your customers. If you prefer to update tracking silently without notifying customers, simply uncheck that option before confirming the import.
Absolutely. Our dedicated Import History tab records every batch import processed by your store. You can click "See details" on any past import to review a comprehensive report showing exactly which orders succeeded and detailed error reasons for any that failed.
We strictly adhere to data minimization rules. We do not persistently store customer names, addresses, or product details. Uploaded spreadsheets are processed securely in memory via official Shopify OAuth APIs and discarded immediately upon completion.
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